Cancellation of transaction

  1. 6. Cancellation of Purchase by the Customer
    1. The customer may cancel the transaction in accordance with the provisions of the Consumer Protection Law and the regulations enacted thereunder. Without derogating from the foregoing:
      1. Cancellation shall be made only by written notice to the email address ronsan256@gmail.com
    2. Cancellation of a transaction by the customer will not be possible for the purchase of perishable products and/or products manufactured specifically for the consumer in accordance with Section 14c of the Consumer Protection Law.
    3. Cancellation of the transaction by the customer is subject to the product being returned in its original packaging.
    4. After receipt of the cancellation notice, the amount paid by the customer for the product will be refunded, less a cancellation fee (shipping fees are not part of the product price and will therefore be deducted separately from the refund) at a rate of 5% of the transaction amount or NIS 100, whichever is lower. In case of cancellation of a transaction due to a defect or non-conformity, the customer will not be charged any cancellation fees. Additional provisions of the Consumer Protection Law regarding cancellation of a purchase by the customer, including the obligation to return the product, will also apply.